General Support
What is My N&N?
My N&N is your account hub, where you can do a number of things, including... You can access it from the Main Menu, and via the Customer Service menu in the footer of every page. If you do not already have an account, you will be invited (but not req
How do I contact you?
If you have a question, a problem, or just something you want us to know, you have several options, including our Help Center, NuzzleBot, contact form, phone and email. These are shown in the table below:.
Why use NuzzleBot / Chat?
Our intent is to help you get what you need as quickly and easily as possible, with minimal stress all round :-). Our friendly chatbot, NuzzleBot, is a great place to start – it can answer many questions, and will guide you through the process if add
When are humans available on chat?
Our friendly chatbot, NuzzleBot, can answer many questions, and will guide you through the process if additional info is required to fix an issue, connecting you to a person if necessary. During our work hours, you will always have the option to be p
What are your work hours?
Our work hours are 8am to 6pm Eastern Time, though we may also have cover outside those hours. We may not respond instantly – no call center here, just real people with tea and opposable thumbs – but we promise to get back to you as soon as we can. W
Do you offer Gift Cards?
No, we don't currently offer gift cards, but this is something we will look into for the future.
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details – as well as an image of one of our canine team hard at work :-). To track an order, simply enter your order number or tracking number on our
What Payment Methods do you Offer?
Our Express Checkout lets you pay using Shop, PayPal, Amazon Pay, Google Pay and Venmo. If you prefer to pay with a credit card, you can do that, too!